Booking & Cancellation Policy

Thank you for choosing Naiyah Nails. To ensure every client has a smooth experience and appointment availability is managed fairly, we kindly ask that you read our booking policy before making an appointment.

Deposits

A deposit or full payment may be required to secure your appointment, depending on the service booked.

All deposits are non-refundable.

Deposits are deducted from the total cost of your appointment unless full payment has already been made.

Rescheduling

We understand that plans can change.

If you need to change your appointment, please reschedule before the required notice period shown during booking.

Provided sufficient notice is given (at least 48 hours’ notice), your deposit will be transferred to your new appointment.

Late Cancellations

Appointments cancelled after the required notice period may result in the loss of your deposit.

No Shows

Failure to attend your appointment without prior notice will result in the loss of any deposit paid.

Repeated missed appointments may require full payment in advance for future bookings.

Late Arrival

If you arrive late, your appointment may need to be shortened to avoid affecting other clients.

If there is insufficient time to complete your treatment safely, your appointment may need to be rescheduled.

Refunds

Deposits are non-refundable.

Refunds for completed treatments are not normally offered. However, if you experience any issue with your service, please contact us as soon as possible so we can work with you to resolve it.